Archive of Activities

Workshop on Restoring Trust in Government through Public Sector Innovations

June 29, 2007


7th Global Forum on Reinventing Government: Building Trust in Government

26 – 29 June 2007
Vienna, Austria




THURSDAY, 28 JUNE 2007
Time Programme
09:00 – 09:45 OPENING CEREMONY

Introduction to the Theme and Workshop by Facilitators

Dr. Adriana Alberti
Chief, Programme for Innovation in Governance and Public
Administration, DPADM
Department of Economic and Social Affairs
United Nations

Dr. Gowher Rizvi
Director, Ash Institute for Democratic Governance and Innovation
Kennedy School of Government
Harvard University

Welcome Address

Dr. Myungsoo Cho
Chief Technical Adviser,
United Nations Governance Centre (UNGC)

Dr. Carlo Flamment
President, Formez- Training and Study Centre
Italy

Dr. Guido Bertucci
Director, Division for Public Administration and
Development Management
Department of Economic and Social Affairs
09:45 – 10:30 SESSION I: Innovations that Increase Trust in Government Leadership

Introduction by Chair
Honourable Madame Jocelyne Bourgon
President Emeritus/Présidente émérite
Canada School of Public Service/
Ecole de la fonction publique du Canada

Increasing Trust in Government Leadership through more Participatory and Transparent Government
Professor Byong-seob Kim
Chairman of the Presidential Committee on Government Innovation
and Decentralization
Government of the Republic of Korea

Empowering Citizens to become Entrepreneurs through a One-Stop e-Government Portal, 2007 UNPSA Winner
Maria Olivia Recart Herrera
Vice-Minister
Ministry of Finance
Government of Chile

Increasing Trust in Local Government Leadership by Providing On-line services: the e-Fez initiative, 2007 UNPSA
Winner
Mr. Driss Kettani
Alakhawayn University in Ifrane
Morocco
10:30 – 11:00 Coffee Break
11:00 – 12:00 Discussion
12:00 – 12:15 Presentation by Working Group Rapporteur and Wrap-up by Chair

Rapporteur : Dr. Ragaa Makharita, Senior Advisor
12:15 – 14:30 Lunch Break
14:30 – 16:00 SESSION II: Innovations that Promote Trust in the Quality of Public Services

Introduction by Chair
H.E. Khunying Dhipavadee Meksawan,
Minister to the Prime Minister's Office,
Thailand

King Abdullah II Award for Excellence: Highlights
Ms. Yasera Ghousha
Executive Director of the King Abdullah II
Center for Excellence
Jordan

The Impact of the King Abdullah II Award for Excellence on the Performance and Reform of Public Administration in Jordan
Dr. Hyam Al-Nashash
Al Balqa’ Applied University / Princess Alia University College
Jordan

Improving Transparency, Accountability, and Responsiveness in the Public Service through Performance Contracting , 2007 UNPSA Winner
Mr. Richard Ndubai
Secretary, Performance Contracts Steering
Committee Secretariat
Kenya

Innovation in Performance Management
Dr. Dongsung Kong
Professor, Graduate School of Governance,
Sungkyunkwan University,
Republic of Korea
15:00 – 15:45 Discussion
15:45 – 16:00 Presentation by Working Group Rapporteur and Wrap-up by Chair

Rapporteur : Dr. Fatma Sayed, European University Institute, EUI, Italy
16:00 – 16:15 Coffee Break
16:15 – 17:45 SESSION III: Innovations that Promote Access to Public Services

Introduction by Chair:
H.E. Zuhair M’dhaffer
Minister of Public Administration
Office of the Prime Minister
Government of Tunisia

Providing Access to Public Services through the Citizen Assistance Service Centers and Mobile Bus (SAC), 2004
UNPSA Winner
Ms. Elba Cristina Sanches de Andrade
Director for Quality Management, Centro Administracion da
Bahia
Brazil

Ensuring Access to Pensions in Old Age to all Citizens through a Universal Pension,
Mrs Jayavadee Sooben
Principal Assistant Secretary for National Pensions
Mauritius
16:45 – 17:30 Discussion
17:30 – 17:45 Presentation by Working Group Rapporteur and Wrap-up by Chair
17:45 Close of Workshop Day I

Rapporteur : Ms. Zana Vokopola, Director, Urban Research Institute, Albania
FRIDAY, 29 JUNE 2007
Time Programme
09:00 – 10:30 SESSION IV: Innovations that Make Governments More Responsive

Introduction by Chair
Dr. Michel Pochard
Conseil D’Etat
France

Promoting Transparency, Accountability and Participation through i-Governance initiative,
Mr. Reuel M. Oliver
i-Governance Program Manager, Naga City, 2004 UNPSA Winner
Philippines

Promoting Participatory Governance by Implementing Local Agenda 21
Mr. Sadun Emrealp
National Coordinator, Local Agenda 21
Turkey

Improving health and social services through participatory governance:
The case of the Tli Cho Community Services Agency,
2007 UNPSA Winner
Ms. Anna Beals
Director of Health and Social Services,
Canada
09:30 – 10:15 Discussion
10:15 – 10:30 Presentation by Working Group Rapporteur and Wrap-up by Chair

Rapporteur : Dr. Emir Mavani, Ministry of Finance United Arab Emirates
10:30 – 10:45 Coffee Break
10:45 – 12:15 SESSION V: Innovations that Make Governments More Cost-Effective

Introduction by Chair
Dr. Yeonho Lee
Associate Professor, Department of Political
Science and International Studies
Yonsei University, Republic of Korea

Promoting More Transparent and Less Expensive Lawmaking Processes
Brigitte Barotanyi
Head of Software Development
Federal Chancellery, 2007 UNPSA Winner
Austria

Nicolais Guidelines: Standard Reply Times of the Italian Public Administration to Citizens’ Requests
Dr. Enrico Borghi
Vice President of Formez – Italian Training and Study Centre
for Public Administration
Italy
11:05 – 11:45 Discussion
11:45 – 12:00 Presentation by Working Group Rapporteur and Wrap-up by Chair

Rapporteur : Mrs Wandia Seaforth, Chief of the Best Practices and Policies Section, UN-HABITAT
12:00 – 12.30 CLOSING SESSION

Introduction by the Chair:
Prof. Carlos Conde
University of Granada, Spain
Member of the Steering Committee of the European Network of
Public Administration (EPAN)

Prof. Jorrit de Jong
Director, Government Studies Centre
The Hague, the Netherlands

Dr. Adriana Alberti
Chief, Programme for Innovation in Governance
And Public Administration
Division for Public Administration and Development Management
DESA, United Nations
12:30 – 14:30 Lunch Break
AFTERNOON WRAP-UP PLENARY SESSION
Workshop coordinator presents key policy messages and reports on workshop discussions

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